Terms of use of the service

1.0 The Agreement

Dr.Dropin Medical Services (the "Service") is provided by Dr.Dropin AS, org. No. 919 149 795, Bogstadveien 30, 0355 Oslo. The service includes all services provided by Dr.Dropin using the application (the "App"), website, telephone services and consultation in our clinics.

Purchase of the Service is governed by these terms of sale. Consumer purchases online are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act, and these laws give the consumer inalienable rights. The terms of this agreement contain the parties' rights and obligations for trade.

The service is not intended for use in emergencies. In the event of acute danger, life-threatening injuries or a serious situation, emergency number 113 must be used.

By using the Service, you accept these terms. By downloading the Dr.Dropin App, you also accept the terms given in the App Store (iOS) or Google Play (Android).

2.0 The Parties

These terms and conditions apply between Dr.Dropin AS, ("Dr.Dropin", "We", "us" or "our") and you ("Account Holder", "Customer", "User" or "you"). The Account Holder enters into an agreement with Dr.Dropin by creating an account ("Account (s)") in accordance with the applicable policies of this Agreement (the "Agreement"). By registering an Account in the App, ordering services via the website or by telephone, the customer accepts these terms and conditions.

3.0 Ordering, prices and payment

You can book an appointment with an authorized health professional ("Health Provider") via the App, on the website, in the clinic or over the phone. Medical treatment or advice can be given in the clinic or via video consultations. The account holder can also enter a written description of their symptoms when ordering in the App or on the website prior to the meeting. When the consultation starts, the Account Holder can describe their condition and problems to the Health Provider. The healthcare provider can then perform a visual examination of the patient, and diagnose when possible.

The current prices of the service are stated in the App and on the website. The stated price includes all fees and additional costs and is the total price you have to pay.

When ordering a video consultation, the customer makes payment via the App before the meeting starts. The account holder cannot start a video conference until the payment is approved. For consultation in a clinic, the customer pays for the Service on site, after consultation, by card or Vipps.

Dr.Dropin has the right to demand a fee when issuing an invoice. An invoice will be sent to the person listed as the Account Holder.

4.0 Entering into an agreement

The agreement is binding on both parties when the Account Holder has sent his order for a Service to Dr.Dropin. The agreement, on the other hand, is not binding in the event of typing or typing errors in the offer from Dr.Dropin in the App, the website, the ordering solution or in the buyer's order when the Account Holder understood or should have understood that such an error has occurred.

To enter into the Agreement and use the Service, the user must be over 18 years of age. Users between the ages of 16 and 18 may use the Service provided that the user's parents or guardians agree to the Agreement. Parents and guardians can use their Accounts on behalf of their own children under 16 years of age.

The service is only reserved for the Account Holder unless otherwise agreed.

As a general rule, it is only possible to address one issue per doctor's appointment. 20 minutes have been set aside for a doctor's consultation. If you suspect that you have a more extensive treatment need that requires more time, you can first contact us at hei@drdropin.no.

Dr.Dropin reserves the right to use subcontractors to fulfil its obligations under the Agreement.

4.1 Responsibility for the Service

Health personnel who provide health care via the Service have a statutory responsibility to ensure that the health care satisfies requirements for professional soundness and caring help.

Dr.Dropin is not responsible for the content of websites linked to or from the App.

Dr.Dropin is not responsible for the availability of the Service when this is due to:

disease, errors/problems in software and/or networks,

errors or problems related to the user's hardware, equipment, network, software or errors in third-party software that Dr.Dropin is unable to correct despite Dr.Dropin's attempts to correct the error,

other circumstances for which the user is responsible under these terms,

viruses or other security attacks that occur despite the fact that Dr.Dropin has established appropriate security measures, or

circumstances beyond Dr.Dropin's control (force majeure, see section 9.0 below).

If the Service is unavailable, we ask you to contact us as soon as possible by e-mail hei@drdropin.no. Errors will primarily be handled through attempted remediation, provided that this can be done without unreasonable cost or effort from Dr.Dropin. Dr.Dropin reserves the right