When will I get my test results?
It depends on the test. Many blood tests are ready within a few days, while some tests, such as tissue samples, take longer. The doctor will tell you the expected response time during your appointment.
When the doctor has reviewed the result, you'll get a message in Pasientsky. You don't need to call us while you're waiting within the expected time.
I can see my result on Helsenorge or at the laboratory. What now?
The result may appear there before the doctor has had time to review it. Wait for a message from the doctor in Pasientsky. They will explain the result and let you know if you need treatment or a new prescription.
Where can I find messages from the doctor?
Messages, test results and documents from us arrive in Pasientsky. You log in with BankID. The notification that you have something in Pasientsky comes from Dr.Dropin and is not a scam.
How do I contact the doctor after my appointment?
If the doctor has started a conversation with you in Pasientsky, you can reply there. For other questions about your appointment, contact us and we'll pass it on to the right person.
If you need a new assessment, for example because your symptoms have changed, book a new appointment.
Where do I pick up my prescription?
Your prescription is electronic. You can pick it up at any pharmacy in Norway with ID. Some prescriptions, for example for habit-forming medicines, must be picked up within a shorter time. Ask the pharmacy if you're unsure.
The medicine isn't working, or I'm having side effects. What should I do?
Contact us, and the doctor will assess whether you need a new appointment or a different treatment. If you have serious side effects, contact the emergency out-of-hours service (legevakt) on 116 117. In a life-threatening situation, call 113.
I forgot to ask for a sick note. Can I get one afterwards?
Contact us, and the doctor will assess whether one can be issued based on your consultation. As a rule, a sick note applies from the day the doctor assessed you and cannot be backdated.
Can my sick note be extended?
Yes, if the doctor considers it necessary. Book a new appointment before your sick note runs out so the doctor can assess you again.
Where can I find my referral?
The doctor sends the referral electronically to the right recipient, such as a hospital or specialist. The recipient will contact you once they have reviewed it. On Helsenorge you can read about what happens after you've been referred.
Will my GP be told about my appointment?
If you'd like, the doctor who treated you will send information about the appointment to your regular GP (fastlege). Let us know during the appointment or contact us afterwards.
Can I get a copy of my medical record?
Yes. Contact us and we'll help you.
Where can I find my receipt?
You receive a receipt after your consultation. If you can't find it, contact us and we'll send it again.
I've received an invoice but have already paid. What should I do?
Contact us with your name, the date of your appointment and the invoice number, and we'll look into it.
When should I seek help right away?
If you get worse quickly, or develop new and severe symptoms, don't wait for a reply from us. Contact the emergency out-of-hours service (legevakt) on 116 117, or call 113 in an emergency.