Helsehjelp 24/7 gives you a free video call with a physiotherapist

With Helsehjelp 24/7 from Gjensidige, you and your family get access to a free video call with a physiotherapist.*

*Requires qualifying insurance policies.

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How to book

1. Download the Dr.Dropin app today, and you'll have it ready when you need to book an appointment.
2. Select "Forsikring og rabattkode".
3. Select "Legg til avtale" and then "Gjensidige" and "Helsehjelp 24/7".
4. Fill in the e-mail and address and select "Legg til avtale".
5. Select Physiotherapist, and complete the booking.

You only need to enter the agreement the first time you use the app. Next time, go straight to step 5.

Download the 'Dr.Dropin' app to book a video consultation:

Download on the App Store
Get it on Google Play
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A physiotherapist can help you with this via video

The physiotherapist will ask you relevant questions related to your ailments and medical history. Based on your symptoms and complaints, the therapist will assist you with advice and guidance on the further process. A physiotherapist can, among other things, help you with:

  • Map your problems and propose measures
  • Set up a tailored training program
  • Demonstrate exercises that you can work on further
  • Answer questions about treatment given by other therapists

Depending on the problem, the physiotherapist will also give advice and guidance on whether you should be examined in a physical consultation, or whether the follow-up can continue digitally.

Who is video consultation with a physiotherapist suitable for?

You may have different prerequisites for using a video consultation with a physiotherapist. It may be for you who:

  • Have questions about a condition and are unsure whether you should come in for a physical consultation or not, and what treatment you may need.
  • Have already been to a physiotherapist one or more times in the past, and need advice and guidance on further progress and exercises you can do on your own.
  • Have not been to a physiotherapist before, but would like, among other things, guidance, an exercise program and regular follow-up.
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Read about patients who have received help from physiotherapist Viktoria over video

ViktoriaViktoria
Viktoria

Acute Running Injury Just Days Before a Marathon

Patient: Simen (30)

Issue: Sudden onset of calf pain three days before his marathon debut.

Simen was set to run his first-ever marathon, but experienced sudden pain in his calf just days before the race. He was deeply uncertain whether he could participate without risking a long-term injury.

How we helped Simen via video:

  • Guided Self-Testing: During the video consultation, Simen was instructed on specific tests to perform at home to map out the nature of the pain.
  • Risk Assessment: Based on the test results, we concluded that he could safely make it to the starting line.
  • Strategy and Prevention: He received concrete advice on what to watch out for during the race, as well as a post-race exercise program to prevent a relapse.
  • Clinical Guidelines: We provided clear information on which symptoms would require an in-person clinical visit in the future.
"Being able to get a professional assessment right from my living room was crucial. It gave me the confidence I needed to start the race." – Simen

Acute Knee Injury in a Young Athlete

Patient: Kristoffer (14) and his father, Tor

Issue: Acute knee pain following a tackle in a football match.

Following a heavy tackle, Kristoffer experienced pain and reduced function in his knee. The family wanted a quick assessment to determine if the injury required further medical investigation.

How we helped Kristoffer via video:

  • Clinical Suspicion: With the help of his father, Kristoffer was guided through clinical tests specific to meniscus and ligament injuries.
  • Rapid Clarification: The tests suggested a potential meniscus injury, allowing us to provide a targeted recommendation immediately.
  • Referral: We advised them to see a physiotherapist in person for a manual examination to confirm the findings and establish a rehabilitation plan.

Load Management for an Active Retiree

Patient: Torleif (67)

Issue: Knee discomfort when hiking downhill.

As a recent retiree, Torleif had significantly increased his hiking activity in the mountains, but his knees began to protest—especially on descents. He worried this would limit the trips he had planned.

How we helped Torleif via video:

  • Load Mapping: We discovered that Torleif had done "too much, too soon"—a classic case of overuse.
  • Pain Education: He received guidance on how to interpret the discomfort, learning that it was not necessarily a sign of damage, but a need for adaptation.
  • Specific Strength Training: He was given exercises to strengthen the muscles around the knees, allowing him to gradually tolerate the mountain hikes he enjoys.

Rehabilitation After Ankle Surgery

Patient: Mathias (50)

Issue: Post-operative follow-up with restrictions on driving and walking.

Mathias had undergone surgery for an ankle fracture after slipping on ice. Due to his reliance on crutches and a ban on driving, it was very challenging for him to reach a physical clinic during the first few weeks.

How we helped Mathias via video:

  • Review of Discharge Summary: We carefully reviewed the hospital documentation to ensure all post-op restrictions were followed.
  • Guidance on Restrictions: Mathias received an explanation of what his weight-bearing restrictions meant in practice for the next four weeks.
  • Early-Phase Exercises: We initiated safe home exercises to maintain circulation and mobility within safe limits.
  • Seamless Transition: We established a plan for Mathias to attend an in-person consultation for further progression as soon as he no longer required crutches.

Prevention of Hip Bursitis

Patient: Kari (52)

Issue: Seeking a long-term solution following trochanteric bursitis (hip inflammation).

Kari had struggled with hip pain for a long time. Her GP and an MRI scan confirmed bursitis. While anti-inflammatory medication had eased the pain, she now wanted advice on how to prevent the issue from returning.

How we helped Kari via video:

  • Functional Analysis: We mapped out her daily activity levels and movement patterns.
  • Tailored Exercise Plan: Kari was sent a specialized training program focusing on strengthening and stabilizing the hip muscles.
  • Self-Management: We focused on preventive principles so she could manage her condition and avoid future flare-ups.

Video consultation with general practitioner and psychologist through Helsehjelp 24/7

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