Helsehjelp 24/7 gives you a free video call with a physiotherapist
With Helsehjelp 24/7 from Gjensidige, you and your family get access to a free video call with a physiotherapist.*
*Requires qualifying insurance policies.

How to book
1. Download the Dr.Dropin app today, and you'll have it ready when you need to book an appointment.
2. Select "Forsikring og rabattkode".
3. Select "Legg til avtale" and then "Gjensidige" and "Helsehjelp 24/7".
4. Fill in the e-mail and address and select "Legg til avtale".
5. Select Physiotherapist, and complete the booking.
You only need to enter the agreement the first time you use the app. Next time, go straight to step 5.
Download the 'Dr.Dropin' app to book a video consultation:

A physiotherapist can help you with this via video
The physiotherapist will ask you relevant questions related to your ailments and medical history. Based on your symptoms and complaints, the therapist will assist you with advice and guidance on the further process. A physiotherapist can, among other things, help you with:
- Map your problems and propose measures
- Set up a tailored training program
- Demonstrate exercises that you can work on further
- Answer questions about treatment given by other therapists
Depending on the problem, the physiotherapist will also give advice and guidance on whether you should be examined in a physical consultation, or whether the follow-up can continue digitally.
Who is video consultation with a physiotherapist suitable for?
You may have different prerequisites for using a video consultation with a physiotherapist. It may be for you who:
- Have questions about a condition and are unsure whether you should come in for a physical consultation or not, and what treatment you may need.
- Have already been to a physiotherapist one or more times in the past, and need advice and guidance on further progress and exercises you can do on your own.
- Have not been to a physiotherapist before, but would like, among other things, guidance, an exercise program and regular follow-up.

Read about patients who have received help from physiotherapist Viktoria over video
- Simen, 30 years old, has his first marathon coming up this weekend but experienced new pain in his calf three days ago. He wondered if he could still participate in the race. Over video, I guided Simen through a series of home tests, and we concluded that he could safely line up at the start. He received advice on what to pay attention to and how to manage the discomfort during the race. Simen was also given exercises to focus on afterwards to prevent the issue from worsening, as well as information on when to seek an in-person consultation if needed.
- Kari, 52 years old, has long struggled with hip pain and has seen both her GP and undergone an MRI, which showed hip bursitis. She was prescribed anti-inflammatory medication that helped reduce the pain, but she now wanted advice on how to prevent it from recurring. Kari was provided with tailored exercises to strengthen her hip and help prevent similar problems in the future.
- Kristoffer, 14 years old, developed knee pain after a tackle during a football match. His father, Tor, and Kristoffer received video guidance to perform some home tests and were advised to see a physiotherapist in person due to suspected meniscus injury.
- Torleif, 67 years old, is a newly retired man who loves hiking. With more time on his hands, he’s been walking more than before but has started to feel discomfort in his knees, especially when walking downhill. He’s concerned that this might limit his ability to go on the hikes he’s planned. Through a video consultation, we mapped out his symptoms and found that he had probably done a bit too much too soon. He received advice on how to manage the discomfort and specific exercises to strengthen the muscles so he can continue hiking as planned.
- Mathias, 50 years old, recently had surgery for an ankle fracture after slipping on ice. His discharge summary mentions weight-bearing restrictions and a recommendation to see a physiotherapist. At the moment, he’s having difficulty getting to the clinic due to using crutches and being unable to drive. Over video, we reviewed his discharge notes, and I explained that he should avoid putting weight on the ankle for another four weeks. Mathias received guidance on safe exercises he can do within his restrictions. We also agreed that he will come in for an in-person consultation once he no longer needs crutches, at which point we’ll create a plan for further rehabilitation.

Video consultation with general practitioner and psychologist through Helsehjelp 24/7


